TERMS AND CONDITIONS
1. YOUR BOOKING WITH SRI LANKA HOLIDAYS
Your booking agreement is with Barefoot Traveller Ltd, trading as Sri Lanka Holidays of registered office; Albany Chambers, 26 Bridge Road East Welwyn Garden City AL7 1HL and registered number 3678086.
2. 100% FINANCIAL SECURITY
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.
We will provide you with financial protection for any ATOL protected air package or flight that you buy from us by way of our Air Travel Organiser’s Licence number 10574, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected air package or flight from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.
3. BOOK WITH CONFIDENCE
Sri Lanka Holidays, which is a trading name of Barefoot Traveller Ltd is a member of ABTA (Association of British Travel Agents) with membership number Y6710. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
4. RESERVATIONS
Once you have chosen your selected arrangements please inform a member of our team. We will confirm our acceptance of your booking in writing and it is from this point that a contract comes into existence between us. You must be at least 18 years old. Once you have made a booking with us you are deemed to have read and accepted these booking conditions and that you have the authority to accept and are accepting the terms of these conditions on behalf of all persons in the party. A copy of our booking conditions is available at any time on our website and on our documentation sent to you.
5. BOOKING INFORMATION
When a booking is made all details will be read back to you. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. Any dietary, equipment rental, assistance requests should be made in writing on the booking form. If you are celebrating a special occasion please also let us know and we will do our best to make sure you requests are met.
6. PRICE
Whilst Sri Lanka Holidays ensures that the price quoted remain unchanged, we reserve the right to make adjustments based on currency fluctuations, airport / hotel / local tourism authority tax increases, fuel surcharges, scheduled airfare changes and any government action such as increase of visa fee, entrance fees (tourist sites), etc. You will be notified of any price increase due to these circumstances and offer an option to make an early settlement to avoid paying the supplement or the additional amount to be added to the balance payment. Surcharges up to 2% will be absorbed by Sri Lanka Holidays. If the surcharge is greater than 10% you are entitled to cancel your booking (within 14 days of revised invoice) and receive a full refund on monies paid to us or book another tour with Sri Lanka Holidays. Surcharges will not be levied after the full payment is received i.e.12 weeks prior to departure of your tour. The price of your tour includes £2.50 per person for the ATOL Protection Contribution (APC) paid to the CAA.
7. PAYMENTS
When you make a booking you must pay a non-refundable deposit of 30% of the total holiday value to be sent with a completed booking form. In the case of some hotels this deposit may increase as per their terms and conditions.
Similarly some airfares may be based on instant purchase tickets whereby full payment for this element of the holiday package will be required in accordance with the terms and conditions by the individual airlines. You will be notified by a member of our reservations staff if the above is applicable to your booking. The balance of your arrangements is payable ten (10) weeks prior to departure. If the deposit and/or balance is not paid on time, we reserve the right to treat the booking as cancelled. If a booking is made within ten (10) weeks of departure, full payment is required immediately.
Payment mode: Bank transfer (please find below our bank account details), credit or debit card are accepted. Please talk to your travel consultant for the details.
8. ALTERATION BY THE CLIENT
All requests for alterations must be confirmed in writing by the client. An amendment fee of £30 per person per alteration will be charged. Higher charges will apply if the documents have already been issued as certain arrangements cannot be altered after the reservation has been made and may incur a 100% cancellation charge. If the client decides to alter travel arrangements whilst abroad, Sri Lanka Holidays accepts no responsibility for any extra cost that may arise or any difficulties that may occur as a result of the holiday having been altered or changed. No credit or refund is possible for any unused service included in the cost of the travel arrangements.
9. ALTERATIONS BY SRI LANKA HOLIDAYS
In the event of the company having to alter, amend or cancel the holiday arrangements on or before the date balance is due, you will be offered a choice of an alternative arrangement at least comparable to the standard you booked. If this is not acceptable the company will refund you in full. We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
Please note that carriers such as airlines may be subject to change and Sri Lanka Holidays cannot be held responsible for any delays, schedule changes or cancellations made by the airlines or in particular.
10. CANCELLATION BY THE CLIENT
Any cancellation by the client must be advised to Sri Lanka Holidays in writing as soon as possible. The following charges will be payable by the clients on individual bookings: (*)
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- More than 70 days prior to departure: Deposit forfeited
- 70 – 55 days prior to departure 50% of full holiday price
- 54 – 31 days prior to departure 75% of full holiday price
- 30 – 0 days prior to departure 100% of full holiday price
Insurance premiums are non refundable. In addition to the above cancellation fees, some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions and these are non refundable upon cancellation at any stage.
(*) Group bookings will vary depending on the nature and numbers of the cancellation.
11. INSURANCE
It is a condition of booking that all passengers be fully insured for the duration of a trip. This is mandatory and you must supply us with your insurance policy details in order to travel with Sri Lanka Holidays. It is your responsibility to ensure that the insurance policy you purchase is adequate for your particular needs. (E.g. diving / medical / repatriation).
12. COMPLAINTS
Any problems or dissatisfaction should be brought to the immediate attention of the local supplier to enable the matter to be rectified as soon as possible. In the unlikely event of the matter not being resolved satisfactorily, then you should write to us within 28 days of your return so we may further investigate the matter.
or further information about ABTA, the Code of Conduct and the arbitration scheme available to you;
We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.”
13. PASSPORTS / VACCINATIONS / VISAS TRAVEL ADVICE
All passengers should ensure a valid ten-year passport is held for adults and a valid 5-year passport is held for children under 16. Further, the passport(s) should be valid for a minimum period of 6 months (180 days) from the date of entry to the touring destination.
It is the responsibility of the traveller to check with the relevant embassy or consulate of the country you are visiting to check necessary documentation. Travellers must also conform to the health regulations regarding vaccinations to your chosen destination/s. Up to date advice can be obtained from your GP. Travel safe – know before you go. Up to date information can be found on the Foreign, Commonwealth & Development Office.
Website: https://www.gov.uk/government/organisations/foreign-commonwealth-development-office.
14. RESPONSIBILITY OF THE CLIENT (Passports/Visas/Vaccinations etc)
Passports, visas, health certificates, international driving licenses or other travel documents required for your holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and meet any additional costs incurred as a result of failure to comply with such requirements. No credit refund is possible for any unused services included in the basic holiday price or for any loss, mislaid or destroyed travel documentation. The client is responsible for checking in at the correct time. Sri Lanka Holidays cannot accept responsibility for clients missing flights as a result of late check-in.
15. TRAVEL DOCUMENTS
Your tour arrangements documentation will be dispatched to you approximately two weeks before departure via email. For reservations made after this period documents will be dispatched once payment has been received and cleared. If you require hard copies of your travel documents please let us know and the documents will be sent by Royal Mail and may need to be signed for by the addressee.